Imagine Downunder is committed to protecting your personal information. This Privacy Statement explains what data we collect, how we use it, and the conditions under which it may be shared. By using our website or services, you consent to the practices described here.
We may collect the following types of information:
Name, Email address, Phone number, Country of residence, Travel preferences, Relocation interests, Consultation details, Payment information (processed securely by third‑party providers)
IP addressBrowser type,Device information,Pages visited, Time spent on site, Referral sources.
This information helps us improve our services and user experience.
We use your information to:Provide travel planning and itinerary services, Deliver relocation guidance, Communicate updates, confirmations, and service information, Improve our website and service offerings, Process payments through secure third‑party platforms, Meet legal and operational requirements.
We do not sell personal information.
If you engage us for itinerary design or travel planning, you may provide additional details such as travel dates, accommodation preferences, interests, or mobility needs. This information is used solely to deliver the service you have requested.
We may share your information with:Trusted service providers (payment processors, email platforms)Licensed migration agents (only with your explicit consent)Travel partners or suppliers when relevant to your itinerary (only when you request or authorise it)
We do not share your information with unrelated third parties.
All travel bookings are made by us although final payments are made directly by you with the relevant suppliers. Any personal information you provide to airlines, hotels, tour operators, or insurance providers is governed by their own privacy policies. Imagine Downunder is not responsible for how third‑party suppliers handle your data.
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:Provide services, Meet legal obligations, Resolve disputes, Maintain business records.
You may request deletion of your data at any time, subject to legal requirements.
Our website may use cookies to improve functionality, analyse traffic, and personalise content. You may disable cookies in your browser settings, though some features may not function correctly.
Depending on your location, you may have the right to:Access your personal information, Request corrections, Request deletion, Withdraw consent, Opt out of marketing communications.
Requests can be made via email.
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
We may update this Privacy Statement from time to time. The updated version will be posted on our website with a revised “Last updated” date.
For privacy questions or requests, contact:privacy@imaginedownunder.com
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